FAQ’s – Frequently asked questions
My order status hasn’t changed?
For some orders, we handle manually which means you will get notified when your order has been shipped. But you can’t follow the order step by step in the production.
I can’t find my order number?
Please check your order confirmation. When you placed your order you received an order confirmation from us by email. If you can’t find your order confirmation, please check your spam folder. Still not there? Please contact customer service by email at firstname.lastname@example.org.
Will my order be delayed due to the COVID-19 situation?
Some orders may be subject to delays or restrictions due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures). Please checkout our COVID-19 page.