Customer Service

How can we help you?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions.

Order Status

Look up your order with your order number and email address and track latest order status and shipment.
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Frequently Asked Questions

Shipping & Delivery

Yes, we ship worldwide using DHL.

We ship worldwide via DHL using a low flat rate on only 3 bucks.

We use the best carriers in the business to make sure your order gets to you on time. Our average worldwide production and delivery time is 14 business days from the day we receive your order.

We need 6-9 business days to produce your labels and the shipping time depend on your final destination. But 2 – 8 business days is normal.

That’s why our average worldwide production and delivery time is 14 business days.

No, It’s something we’re working on. But until then we offer an extra cheap delivery (low flat rate) price that applies to all orders.

Look up your order with your order number and email address and track shipments and see latest order status – click here.

Payment

We accept all major payment cards like Visa, MasterCard and American Express. Unfortunately we’re not able to accept PayPal at this time.

Stripe is one of our payment partners. In some cases, you might see ‘Stripe’ (or a variation of Stripe) on your credit card statement within the first 24 hours of placing your order. Within a day, dodofy should appear on your statement in its place. If you have any questions or concerns about this, just reach out and we can help confirm your order.

Returns & Refunds

If there’s a quality problem with your labels we will replace any defective labels for free.

We maintain a less than 1% defect rate. However, if there is an issue with your labels, contact us and provide a photo that indicates a problem. We will reproduce any defective items after verifying the issue.

Since every order is 100% custom, we do not allow returns for reasons unrelated to quality. For example, we cannot refund or reproduce your labels if you decide you do not want it, ordered the wrong size or prefer a different color etc.

The most important aspects of our returns & refunds policies are:

  • We must be contacted within 14 days from delivery of any defects.
  • We require you submit a photo that clearly indicates the problem.
  • We may request that you return 100% of a defective order before we reproduce your order.
  • We will pay for postal if a return is required.
  • We will reproduce or refund your order within 8 business days if we verify that we made an error.
  • We will use the original production time and shipping method when reproducing an order.
  • All sales are final.

It’s more likely there will be extra labels in your shipment because we always produce a few extra labels in each production But, if your order is short, we will rush a reproduction of the missing labels or credit you for the value of the missing labels.

If there is a problem with your order, contact us and attach a photo that indicates the problem and we will address it accordingly. Quality issues are rare, but they happen on occasion and we strive to address them as fast as possible.

Since every order is 100% custom, we do not allow returns for reasons unrelated to quality. For example, we cannot refund or reproduce your labels if you decide you do not want your order, ordered the wrong size or would prefer a different color.

User Instructions

Our clothing label products are woven from high-quality cotton threads and produced under constant quality control. They withstand machine washing, boiling, and dry cleaning. They are lightweight and the color will never fade.

 

If you have ordered our Iron-on Cotton Clothing Labels please follow the instructions below.

Use only on material suitable for ironing. Material should be pre-washed.

Observe care label instructions on synthetic or delicate materials.

The Ironing Method

  • Set your iron to the cotton (•••) setting, or to approximately 200°.
  • Apply a very strong downward pressure on the iron–approximately 200g/cm2 (3 lbs/in2).
  • Press down with as much strength as possible
  • Maintain pressure for at least 10 seconds.

Sensitive Fabric Materials

With sensitive materials, place a damp cloth between the iron and label, to protect the material. In this case, maintain strong pressure for 20 seconds.

Ribbed Material

When applying to ribbed material, place label in the same direction as the ribbing. Follow the above instructions, and leave to cool completely.

If Labels Come Off

We supply extra labels in each order. The extra labels are for testing purposes. If a label should ever come off, it can be reused. Just follow the above ironing instructions to reattach.

Sewing in the Label

Our Iron-On labels can also be sewn on by hand or by using a sewing machine. Please view our Sewing Instructions. 

If you prefer, you can also choose to sew your labels into the garments – even if you have ordered Iron-On labels. In this case, we recommend that you fix the label in position with a hot iron before sewing the ends into your clothing.

Our woven labels can be sewn on by hand or by using a sewing machine

Always use a sharp scissors to cut the labels and please note that we add 0,8 mm (0,032 inc) to each end of the label so you are able to fold the label and make a nice result.

We supply extra labels in each order. The extra labels are for testing purposes.

Any normal washing or dry cleaning agent is suitable.

Fastness Specifications

ISO & DIN 54 000 et seq.
White or black label (label-color N : 100,102,200 & 202):
Red label (color no. 1) or blue label (color no.21) brocade:
ISO/R 105/V Part 2: Light fastness: 5
ISO/R 105/1 Part 22: Water fastness (large stress): 4
ISO/R 105/IV Part 11: Washing fastness (mech. Washing. 95 ): 4
ISO/R 105/IV Part 4: Sweat fastness (acid & alkaline): 4
ISO/R/105/I Part 18: Rub fastness, dry: 3-4
ISO/R 105/1 Part 18: Rub fastness, wet: 2-3
ISO/R 105/I Part 6: Hypochlorite bleach fastness (large stress): 4
also correspondents to TL 8305-0011 and TB 21
Washing: Symbol – washing tub with 95
Chlorination: Symbol – triangle with CL
Ironing: Symbol – iron with three dots (•••)
Dry cleaning: Symbol – cleaning drum with A and P
All other tape – and brocade colours
ISO/R 105/V Part 2: Light fastness: 5
Water fastness (easy stress): 4-5
ISO/R 105/IV Part 10: Washing fastness (mech. Washing. 80 ): 3-4
ISO/R 105/IV Part 4: Sweat fastness (alkaline): 4
ISO/R 105/I Part 18: Rub fastness, dry: 3-4
ISO/R 105/I Part 18: Rub fastness, wet: 2-3
Hypochlorite bleach fastness (easy stress): 1
Washing: Symbol – washing tub with 80
Chlorination: Symbol – triangle with CL crossed out Ironing:
Symbol – iron with three dot (•••)
Dry cleaning: Symbol – cleaning drum with A and P underlined
Commotion: 5: best results; 1: bad results.

All the above mentioned values are minimum values.

Attaching labels to your clothing doesn’t have to be a hassle. If you don’t want to deal with folding, sewing, ironing and trimming your labels use our patented binding product, NameFix, allows you to attach your labels in seconds.

Our NameFix is a smart and simple solution for label attachment. The simple pin and cap design allows you to securely fasten the label to the garment in just seconds.

Here’s how it works

  1. Align your label properly in your garment.
  2. Separate the pin and cap of one unit.
  3. Press the pin into one end of the label, until you puncture both label and fabric.
  4. Place the cap on the reverse side of the fabric, securing the label to the garment.
  5. Easily break off any protruding part of the pin with your fingers for comfort and safety.
  6. Repeat steps 2-4 to secure the other end of the label.

Our NameFix can be added onto any label to make attachment fast and easy. 

It works on any fabric of any thickness. And, you can easily lift and move your label before placing the back piece of the label attachment.