Terms & Conditions

Application
The website, dodofy.com is operated and owned by dodofy aps, which is registered in Denmark with an office in Denmark. Our correspondence address is: dodofy aps, Vestergade 29, 1456 København K, Denmark. VAT no. DK29388997. Email: service@dodofy.com. Phone: +45 49181103.

In the following, dodofy aps is referred to as; “Dodofy”, “seller”, “we”, “us” and “ours” and the customer are referred to as; “Customer”, “buyer”, “you” and “yours”.

Unless otherwise agreed in writing, these terms and conditions apply when you visit dodofy.com and shop at dodofy.com. Therefore, read these terms and conditions carefully. If you do not accept our terms and conditions, please leave dodofy.com. We reserve the right to make changes to dodofy.com and these terms at any time in our sole discretion. When we make changes, it will be announced via email and on dodofy.com.

02. The products
The products sold on dodofy.com are primarily custom-made products that are produced at the customer’s request. Colours, sizes and dimensions are indicative and reproduced in the best way. If you are in doubt about whether the products will live up to your expectations, you are encouraged to make a smaller order (test order) before placing a larger order.

03. Delivery time
We strive to produce and deliver as soon as possible and within 1-4 weeks, depending on which product is ordered and which country the product is to be sent to. All delivery and production times on dodofy.com are indicative. Dodofy cannot be held liable for direct or indirect consequential damages caused by delivery of the product as all delivery times are indicative. Dodofy cannot be held responsible for external events over which dodofy has no influence.

04. Order Confirmation & Invoice
An order confirmation is always sent via email and to the email address used when ordering. The order confirmation contains i.a. what you have purchased and delivery information where to send the product. You are encouraged to review your order confirmation to ensure that everything matches your expectations. If you have not received the order confirmation, you are encouraged to check your spam filter and otherwise contact dodofy who can send a copy of your order confirmation. Dodofy cannot be held responsible for non-receipt of the order confirmation. An invoice in pdf format is attached to the order confirmation.

05. Incorrect delivery information
It is your full responsibility to provide the correct and complete delivery address incl. full name when ordering so the product can be shipped and delivered smoothly. Dodofy cannot be held responsible for incorrect and incomplete information.

If the order cannot be delivered due to errors in delivery information, including incorrect address, missing house number, floor or spelling errors, dodofy cannot be held liable. All of dodofy’s processes are automated, which means that dodofy cannot check the validity of the address.

If the order has been sent with incorrect delivery information and on that basis cannot be delivered to you. In that case, the order will be considered to have been lost, even if the order is returned to dodofy at a later date. You will be offered to make a new order and get up to 50% discount excl. delivery costs. If dodofy receives the order return within a reasonable time, dodofy’s reserves the right to resubmit the order for a fee of between EUR 10,00 – 30,00 depending on the country of delivery.

In the event that order or address information needs to be changed after the order is placed, dodofy must be notified within 24 hours. Dodofy will attempt to adjust the order or address, but if the cost has already been incurred, the customer must either accept the original order at the original price or pay for additional fees to reintroduce the products or for additional shipping costs.

06. Payment
We accept Dankort, MobilePay, Visa, MasterCard and American Express and other online payment methods. Dodofy’s products are custom-made, which is why the amount is authorized and withdrawn when you place your order.

07. Returns & Complaint right
For non-custom made products, general rules apply to consumers where you have a 14-day right of return from the day you received the product and a 2-year right of complaint. No right of return is given to business customers. For custom-made products, regardless of whether you are a consumer or a business customer, no right of return is given, cf. current law for the purchase of custom-made products. Dodofy cannot be held responsible for colour deviations as this is impossible due to individual display settings. All listed sizes on dodofy.com should be considered as approx. sizes. Please also refer to our product warranty.

If you have the right to return a product to dodofy, it is your responsibility and you who bear the return costs. The product is returned to dodofy aps, Vestergade 29, 1456 København K, Denmark or another address provided by dodofy.

08. Order cancellation
You have the right to cancel the order within 24 hours of placing the order. However, this presupposes that your order is not being processed in our production or shipped.

09. Complaints
You must notify dodofy of any problem within seven days of delivery and, if applicable, send us a photo of the product and inform us about the issue. Dodofy will work with you to meet your expectations. If your complaint is accepted by dodofy, you will be offered an exchange or full refund, depending on dodofy’s assessment.

10. Satisfaction Guarantee
We place significant demands on our products and production. However, errors can occur. If you experience defects in our products and they, therefore, do not live up to your expectations, please contact customer service, and we will replace any defective labels at no charge.

11. Product warranty
Our cotton products are produced to last for years, which is why a lifetime guarantee is given. The warranty is void if the product is misused. If you experience problems with the product, we offer to exchange the product or refund depending on dodofy’s assessment.

12. Personal information
Submission of personal information to dodofy is subject to our privacy policy.

13. Errors, inaccuracies and omissions
Occasionally there may be information on dodofy.com or in the online services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information, including without limitation, pricing information, except as required by law. No specified update or refresh date applied should be taken to indicate that all information has been modified or updated.

14. Governing Law
These terms and conditions and any separate agreements whereby we provide you shall be governed by and construed by the laws of the European Union, without regard to principles of conflict of laws, will govern the terms and any dispute of any sort that might arise between you and dodofy or its associates. Any dispute relating in any way to your visit to dodofy.com or to products you purchase through dodofy.com shall be submitted to a court of the country Denmark, in the borough of Copenhagen.

15. Online dispute resolution for consumers
The consumer resident in Europe (EU) must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such a platform for resolving any dispute arising from the online agreement entered into with dodofy. The platform is available at the following link (http://ec.europa.eu/consumers/odr/).

16. Force majeure
Dodofy is not liable to the customer when the following circumstances occur after the conclusion of the agreement and prevent or postpones the fulfilment of the agreement: war and mobilization, riots and riots, terrorist acts or risk thereof, natural disasters, epidemics, pandemics, strikes and lockouts, shortages, deficiencies or delays in the case of deliveries from subcontractors, fire, lack of transport options, currency restrictions, import and export restrictions, death, illness or resignation of key persons or other circumstances over which dodofy has no direct control. In this case, dodofy is entitled to defer delivery until the impediment to fulfilment has ceased or alternatively irresponsibly cancel the agreement in whole or in part.

Last update: January 2020